Digital touchpoints maintenance and support

At the Aspire Knight digital agency, we understand the importance of being able to be operating and servicing your customers at all times. You don’t want your website to go down at a critical time, when purchases could be made, or the customer journey isn’t seamless because of dead links and problems accessing certain pages. That’s why we have a maintenance and support team who are here to assist and support you – helping you to make decisions concerning your digital presence. We are much more than a reactive workflow, our maintenance and support team proactively monitor your websites performance, review data and work tirelessly to help your assets achieve peak performance and never falter, especially during important purchasing times.

We add real value not only to your business, but also to your brand too, and add real value for small, medium and large companies. Think how you would come across if your site, was always down or speed of pages was an issue

When your new website goes live, we won't abandon you. Here at Aspire Knight we want to help you so that your business doesn't get left behind. Your competition will keep improving their sites, so why shouldn't you? If your website has a bug where something has gone wrong and it's broken, then we will priortise fixing this for you. However, if you are wanting to add additional functionality to the site, or change how something works, to reduce the likeliness of this happening, then we deem on improving this for you. Changes of this nature will be less of a priority and we will look to fit them into our schedule. We will help you to get ahead of the game by providing you with continual improvements so that you can beat your competition. And if anything does go wrong, we will fix it quickly so you can get back up and running in no time.

Website maintenance services

We prefer to “partner” with our clients to provide a no-hassle website maintenance experience. Hourly rates are not in everyone’s best interest, as budgets and unforeseeable issues may always arise. We prefer to shoulder some of those risks and make it easy for you to predict your costs and remove all worries from the management of your site.

All client tasks go through our support desk. With staff checking the desk at regular intervals during the day, you can be sure that your queries and requests will be acknowledged and addressed swiftly.

When you sign-up to a support and maintenance contract with us, you decide how much support time you’re likely to require, then we let you know what’s involved on the technical side and how much of your support time it will take to complete the work. We only proceed once you’ve given us the go ahead. This way, you control exactly how your support time is spent.